Yes, We Love Gastronomy
 
 

Delivery & Returns

 

Product Freshness : We hold the highest quality standards of freshness and quality. To ensure that you receive all your products in optimal condition we carefully pack and transport them in temperature controlled vehicles which allows us to guarantee that our products will remain fresh and in their original condition when they are delivered to your door. Please be available to receive your shipment so that you can inspect it an refrigerate or freeze perishable items as soon as possible.

 

Delivery and processing time : Orders will be delivered on the same day when placed before 2.00 PM  . Any order received after 2.00 PM will be considered as next day orders and will be shipped in 24hours. Orders received after 2.00PM on a Thursday will be delivered on Saturday. No orders are delivered on Friday or on Public holidays.

 

Shipping Rates:                                                                     Delivery Charges: 

  • On all orders over K.D.10/-                                                        |      FREE     |

 

  • On all orders less than K.D.10/-                                                 | K.D.0.500   |

Returns & Exchanges:

 

We can not accept returns of perishable items. We just don’t feel comfortable reselling a perishable food item that has not always been in our control. We can accept returns of non-perishable items as long as you email us within 24 hours of having received your order. We will be happy to arrange for a return of the product due to manufacturing defects by replacing them with a fresh product , or a credit note or an exchange with some other product of the same value .

 

More Question ?

 

If you have any other questions or concerns please send us an email at info@gourmetshelf.com and our knowledgeable customer service representative will be happy to assist you.